FAQs

1. What payment methods do you accept?
We currently accept payment via credit/debit card, PayPal, and bank transfer.
2. How long will it take to receive my order?
Delivery time varies depending on your location. We aim to dispatch orders within 1-2 business days, and delivery usually takes between 3-7 business days.
3. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please see our shipping policy for more details.
4. What is your return policy?
We accept returns within 14 days of delivery as long as the item is unused and in its original packaging. Please see our returns policy for more details.
5. What if I receive a faulty or damaged item?
In the unlikely event that you receive a faulty or damaged item, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund.
6. Can I track my order?
Yes, you will receive a tracking number once your order has been dispatched. You can track your order on our website or via the courier's website.
7. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for businesses and organizations. Please contact our wholesale team for more information.
8. Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. We aim to dispatch orders quickly, so we cannot guarantee that changes can be made once your order has been processed.
9. How can I contact your customer service team?
You can contact our customer service team via email, or live chat. Please see our contact page for more details.